Module 1 challenge: What is System Administration:System Administration and IT Infrastructure Services(Google IT Support Professional Certificate) Answers 2025

Question 1

Who works in the background to make sure a company’s IT infrastructure is always working and is constantly fighting to prevent IT disasters from happening?

✅ The system administrator (or sysadmin)
❌ The janitor
❌ The regional manager
❌ The CEO

Explanation:
A system administrator (sysadmin) manages and maintains IT infrastructure, ensuring systems run smoothly and preventing failures.

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Question 2

Which of the following are potential responsibilities of a sysadmin?

✅ Technical support
✅ Network administration
❌ Payroll administration
✅ Database administration

Explanation:
Sysadmins often handle technical, network, and database tasks, but not business roles like payroll.

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Question 3

Which type of server most closely resembles a desktop computer in appearance?

✅ Tower server
❌ Rack server
❌ Blade server
❌ DNS server

Explanation:
A tower server looks similar to a desktop tower but is optimized for server functions.

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Question 4

Which of the following are server types that a sysadmin for a small company might manage?

✅ Email
❌ VR
❌ SSD
✅ SSH

Explanation:
Small businesses typically use servers for email and remote access (SSH), not hardware or virtual reality servers.

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Question 5

Which of these terms describes a facility that stores hundreds, if not thousands, of servers?

✅ Data center
❌ SSH server
❌ KVM switch
❌ Web server

Explanation:
A data center is a large facility that houses many servers for networked storage, hosting, and processing.

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Question 6

Which of the following are considerations when developing computer policies?

✅ Should users be able to install software
❌ Should users be able to decide the brightness of their monitor?
✅ Should users be able to view non-work-related websites, like Facebook?
✅ Should a password be set on an employee’s company phone?

Explanation:
IT policies govern software installation, security, and acceptable use, not personal preferences like screen brightness.

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Question 7

A user is setting their computer’s hostname and username. In which stage of the hardware lifecycle does this scenario belong to?

✅ Deployment
❌ Retirement
❌ Procurement
❌ Maintenance

Explanation:
Deployment includes configuring systems, setting hostnames, usernames, and installing software before use.

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Question 8

When a machine is having issues, an IT Support Specialist has to file an RMA (Return Merchandise Authorization) form. Which stage of the hardware lifecycle does this belong to?

✅ Maintenance
❌ Retirement
❌ Procurement
❌ Deployment

Explanation:
Maintenance covers repair, troubleshooting, and returns for faulty hardware (RMA process).

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Question 9

A script sets up user accounts and installs software for a machine. Which stage of the hardware lifecycle does this scenario belong to?

✅ Deployment
❌ Retirement
❌ Procurement
❌ Maintenance

Explanation:
Deployment involves preparing and configuring devices for users—like installing software and adding user accounts.

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Question 10

Which of the following is not one of the main stages of the hardware lifecycle?

✅ Recycling
❌ Deployment
❌ Maintenance
❌ Procurement

Explanation:
The main stages of the hardware lifecycle are procurement, deployment, maintenance, and retirement — recycling is not an official stage.

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