Module 1 challenge :Satisfaction Guaranteed: Develop Customer Loyalty Online (Google Digital Marketing & E-commerce Professional Certificate) Answers 2026

Question 1

Customer trust build karne ke liye marketer kya kare?

❌ Maintain a strict returns policy
❌ Share their information with other businesses
✅ Keep their information confidential and secure
❌ Remove them from email lists after purchase

Explanation:
Data privacy aur security trust ka foundation hota hai.

Question 2

Brand community ke liye kaun-se actions encourage kiye ja sakte hain? (Select all)

✅ Write a product review
❌ Sign up for a subscription service
✅ Join a forum
✅ Upload photos to social media

Explanation:
Reviews, forums, aur social sharing community feeling create karte hain.

Question 3

Single purchase amount par based reward program kaunsa hai?

❌ Points model
❌ Subscription model
✅ Spend-based model
❌ Tier-based model

Explanation:
Spend-based model me reward purchase amount par depend karta hai.

Question 4

Community building me kaunsa option sabse effective hai?

❌ Use exciting copy on shop page
✅ Create a members-only virtual event
❌ Share an infographic
❌ Begin email with name

Explanation:
Exclusive events se belonging aur engagement badhta hai.

Question 5

Previous visitors ko unhi products ke ads dikhana kya kehlata hai?

✅ Dynamic remarketing
❌ Impression remarketing
❌ Dynamic advertising
❌ Impression advertising

Explanation:
Dynamic remarketing me already-viewed products dikhaye jaate hain.

Question 6

Post-purchase emails kaun-si hoti hain? (Select all)

❌ Abandoned cart emails
✅ Review request emails
✅ Replenishment emails
✅ Customer satisfaction survey emails

Explanation:
Purchase ke baad feedback aur repeat purchase ke liye ye emails bheji jaati hain.

Question 7

Open-ended question ka example kaunsa hai?

❌ When will you buy again?
✅ How was your shopping experience with us?
❌ How many people did you recommend us to?
❌ You are satisfied, right?

Explanation:
Open-ended questions free-form feedback allow karte hain.

Question 8

Pre-purchase questions kaun-se hain? (Select all)

✅ Who are you shopping for?
❌ What can we improve about our website?
❌ Do you anticipate purchasing again?
✅ Which products or categories are you most interested in?

Explanation:
Pre-purchase questions intent aur interest samajhne ke liye hote hain.

Question 9

FAQ page trust kaise build karta hai?

❌ Real-time chat provide karta hai
❌ Contact form show karta hai
✅ Shows company has considered common customer concerns
❌ Google ranking show karta hai

Explanation:
FAQs batate hain ki company customer problems ko samajhti hai.

Question 10

CSAT survey se kya pata chalta hai?

❌ Loyalty level
❌ Referral willingness
❌ Website satisfaction
✅ Product ya service se customer kitna satisfied hai

Explanation:
CSAT directly satisfaction level measure karta hai.

🧾 Summary Table