Question 1

Which best describes an SLO?

❌ It is a contract with end users
🟩 It is a target measure you want your service to achieve
❌ It is a short, measurable description of an application feature
❌ It is a measurable KPI

Explanation:

An SLO (Service Level Objective) is a target for service reliability (e.g., 99.9% availability), not a contractual agreement.
Contracts with users are SLAs, not SLOs.

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Question 2

Using SMART criteria, which below would be the least effective KPI?

🟩 User experience design
❌ Page views per hour
❌ User sign-ups per month
❌ Clicks per session

Explanation:

“User experience design” is not specific, not measurable, and not time-bound.
All other options are measurable metrics.

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Question 3

Which most accurately describes a user story?

❌ A narrative describing steps users take
❌ A requirement of the system
❌ A short description of a typical person using the system
🟩 A short description of a feature written from the user’s point of view

Explanation:

User stories follow the classic template:
“As a <user>, I want <feature>, so that <benefit>.”
They describe features—not personas, not usage steps.

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🧾 Summary Table

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