1. Inspection + corrective action = which quality concept?

❌ Quality planning
✅ Quality control
❌ Quality assurance
❌ Quality standards

Explanation:
Quality control involves inspecting outputs and taking corrective action.

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2. Which concept must be defined early to avoid rework/delays?

❌ Quality control
✅ Quality standards
❌ Quality assurance
❌ Quality action

Explanation:
Clear quality standards at the start prevent confusion and rework later.

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3. PM listens to customer frustration and finds a mutual solution → soft skill?

❌ Trust-building
❌ Work ethic
✅ Empathetic listening
❌ Networking

Explanation:
Empathetic listening involves understanding emotions and responding thoughtfully.

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4. User stories are best described as:

❌ Feedback from users
❌ Step-by-step test instructions
✅ Informal, general explanations of a feature from the end user’s perspective
❌ Communications reporting issues

Explanation:
User stories describe what the user wants and why, in simple language.

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5. Belief that stronger packaging will reduce product breakage is a:

❌ Research
❌ Variable
❌ Control
✅ Hypothesis

Explanation:
A hypothesis is an assumption that can be tested through improvement efforts.

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6. Implementing your solution applies which DMAIC step?

❌ Measure
❌ Define
❌ Control
✅ Improve

Explanation:
DMAIC’s Improve step involves implementing the chosen solution.

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7. Implementing a solution in PDCA corresponds to:

❌ Plan
✅ Do
❌ Check
❌ Act

Explanation:
“Do” is the implementation phase of the PDCA cycle.

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8. Collection of projects and programs =

❌ Project
❌ Program
✅ Portfolio
❌ Library

Explanation:
A portfolio includes all projects and programs within an organization.

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9. Two-week sprint ended with delays—what should PM do?

❌ Increase budget
✅ Hold a retrospective
❌ Pick up work yourself
❌ Ask a program manager for help

Explanation:
A retrospective helps identify process issues and solutions.

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10. Retrospective discussion of risks + handoff details is which step?

❌ Lessons learned
❌ Risks that materialized
✅ Future considerations
❌ Action items

Explanation:
Future considerations include potential risks and important details for the next owner.

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🧾 Summary Table

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