Module 2 : Final Graded Quiz :Mediation and Conflict Resolution (Negotiation, Mediation and Conflict Resolution Specialization) Answers 2026

Question 1

Preparing as a party for mediation involves a 3-point checklist. Is this RIGHT or WRONG?

• ✅ Right

• ❌ Wrong

Explanation

Good preparation includes: what to say, what not to say, and which questions to ask.

Question 2

Which statements are relevant to justify solutions put on the table?

• ✅ This solution has a precedent in the industrial dispute of 2015…

• ❌ This solution is right because it makes common sense.

• ✅ This solution is similar to that agreed upon in court following a case of harassment…

• ❌ This solution is obviously fair or talks will break down.

• ✅ This solution is worth considering if compared to the one decided last year by the Manchester subsidiary.

Explanation

Valid justifications rely on precedents, benchmarks, and comparable cases, not threats or subjective claims.

Question 3

Why should mediators ask for confidential memos from parties?

• ❌ Help parties prepare only

• ✅ Provide both perspectives and help parties prepare

• ❌ Increase mediator’s power of persuasion

Explanation

Memos improve understanding and preparation, not manipulation.

Question 4

Which statement is WRONG?

• ❌ In facilitative mediation, the mediator provides a minimal framework

• ✅ In the formulative approach, the mediator threatens or rewards parties

Explanation

Threats and rewards are not mediation; this would no longer qualify as genuine mediation.

Question 5

Which statement is RIGHT?

• ✅ In the manipulative approach, the mediator threatens or rewards parties (not genuine mediation).

• ❌ In directive mediation, the mediator only provides minimal communication framework.

Explanation

Directive mediation involves guidance, not merely facilitation; manipulation implies coercion.

Question 6

Joint meetings are helpful when:

• ❌ Only a technical issue must be settled

• ✅ The objective is to repair the relationship for future cooperation

• ❌ Parties are stuck and must be forced together

Explanation

Joint meetings are best when relationship repair and mutual understanding are central.

Question 7

Why is mediation based on confidentiality?

• ❌ Exposure worsens conflict

• ✅ Creates a safe space for open dialogue

• ❌ Transparency does not help resolution

• ✅ Sharing information helps reach root causes

Explanation

Confidentiality encourages honest sharing, which enables deeper conflict resolution.

Question 8

Valid advice for closing the mediation:

• ✅ Avoid rushing and wrap up properly

• ✅ Ensure no misunderstandings remain

• ❌ Take signatures only as proof of validity

• ✅ Clarify what was agreed and how it will be implemented

• ✅ Congratulate parties for constructive engagement

Explanation

Closing focuses on clarity, implementation, and recognition, not bureaucracy.

Question 9

What classic mistake is described?

• ❌ Letting own interests influence mediation

• ❌ Prematurely closing mediation

• ❌ Failing to control information flow

• ✅ Forgetting to set the ground rules

Explanation

Ground rules are essential; dismissing them as “childish” leads to chaos.

Question 10

Working format: Separate meetings only

• ✅ In many cases, the fear of no deal makes compromise preferable

• ❌ Both parties need to vent together

• ❌ Day-to-day compensation-only disputes

Explanation

Separate meetings help unlock deadlocks and reality-check alternatives.

Question 11

Working format: Joint meetings only

• ❌ No-deal pressure leads to compromise

• ✅ Both parties need to vent while being heard by the other

• ❌ Simple compensation disputes

Explanation

Joint meetings are useful for expression, acknowledgement, and emotional processing.

Question 12

Working format: Mix of joint and separate meetings

• ❌ No-deal pressure leads to compromise

• ❌ Venting only

• ✅ Useful for practical issues without long-term relationship needs

Explanation

Mixed formats fit day-to-day disputes where flexibility is required.

🧾 Summary Table