Module 3 Challenge ( Capstone: Applying Project Management in the Real World ) Answers 2025

Question 1

How does quality management help decrease overhead?

By reducing the number of low-performing team members.

✅ By reducing the number of errors that are an expense to the organization.

By increasing the amount of money stakeholders are willing to invest in the project.

By increasing team members’ job satisfaction.

🔹 Explanation:
Quality management minimizes waste and rework. By detecting and preventing errors early, it reduces unnecessary costs and ensures better productivity, which directly lowers overhead.

Question 2

Which of the following are common categories of established quality standards? Select all that apply.

Team morale

Management style

✅ Ease of use

✅ Effectiveness

🔹 Explanation:
Ease of use ensures a smooth user experience, and effectiveness ensures the process or product achieves its goal. Both are essential dimensions of quality standards.

Question 3

You are creating a quality management plan for a product redesign. You employ a panel of customers to preview new features and rate the desirability of new features. What aspect of quality management does your preview process represent?

✅ Quality assurance

Quality standards

Stakeholder quality

Quality documentation

🔹 Explanation:
Previewing new features through customer testing is part of quality assurance, which ensures the final deliverables meet expectations by catching issues early in development.

Question 4

There are two main categories of evaluation questions: Questions that ask how you can make improvements and questions that help you measure and compare outcomes. Which of the following questions intends to help you make improvements?

✅ What are the most common participant reactions?

What are the costs and benefits?

What were the results of this evaluation?

Should we continue?

🔹 Explanation:
Improvement-oriented questions help identify what worked and what didn’t, giving the team valuable insights for enhancing future projects.

Question 5

You are evaluating a customer experience initiative that you manage for a large grocery store. Which of the following evaluation indicators would answer the evaluation question: Is advertising on large billboards improving store sales?

The store has increased its advertising budget by 25%.

Customers are 35% more likely to recommend your store to a friend.

✅ Store revenue has increased by 15% over the last quarter.

Customers redeem store coupons 25% more often.

🔹 Explanation:
An increase in store revenue directly reflects the effectiveness of billboard advertising — it’s a clear metric of campaign success.

Question 6

Your quality management plan for a product redesign project includes beta testing to preview new features. You ask beta test participants this question:
“On a scale of 1 to 5 (where 1 = almost never and 5 = all the time), how often would you use this feature?”
What type of survey question is this an example of?

An open-ended question

✅ A close-ended scaled question

A close-ended true/false question

A close-ended multiple choice question

🔹 Explanation:
A scaled question helps quantify opinions and behaviors. It provides measurable insights that can guide design and feature decisions.

Question 7

What is one element that helps an audience visualize data during a presentation?

Use a small font to display a lot of information.

✅ Use graphics or charts to show data.

Avoid the use of visuals and create a list.

Use very bright colors that clash with each other to make graphs stand out.

🔹 Explanation:
Charts, infographics, and visuals make complex data easier to understand and remember — enhancing communication and audience engagement.

Question 8

Which of the following are among the main purposes of a retrospective? Select all that apply.

✅ To promote positive changes

✅ To facilitate improved collaboration

To single out weak performers

✅ To encourage team building

🔹 Explanation:
Retrospectives are team-building sessions designed for reflection and improvement. They help strengthen collaboration and foster a culture of continuous learning.

Question 9

As a project manager, you are leading a project retrospective. You are nervous your team might not participate. You start the meeting by discussing a mistake that delayed the project by a couple of days as an example of the feedback you want to elicit from your team. What technique are you using to encourage participation in the retrospective?

Review the project

Pose a question each participant can answer

✅ Model participation

Create a safe space

🔹 Explanation:
By sharing your own mistake first, you set an example of openness. This “model participation” approach encourages honesty and makes the team comfortable sharing feedback.

Question 10

As a project manager, you are leading a project retrospective. Some feedback is that the design feels detached from the visual direction of the app. You identify a follow-up item to invite the design lead to weekly meetings moving forward. What technique are you using to encourage team accountability in the retrospective?

Identify the team’s role in creating a specific challenge

Detach the challenge from a specific team member

Come prepared with specific challenges to discuss

✅ Turn complaints into SMART action items

🔹 Explanation:
By transforming feedback into a SMART action item, you ensure accountability and a clear improvement plan that is measurable and achievable.

✅ Summary of Correct Answers
Reducing errors lowers overhead.
Ease of use and effectiveness define quality standards.
Customer preview = Quality assurance.
Ask participant reactions to improve processes.
Increased revenue measures advertising impact.
Scaled questions collect measurable feedback.
Use visuals for clear data communication.
Retrospectives build collaboration and growth.
Model participation encourages openness.
SMART action items drive accountability.

✨ Final Note:
Quality management and retrospectives are powerful tools for building better teams and products. They not only ensure that deliverables meet high standards but also promote continuous improvement, transparency, and collaboration — key ingredients for long-term success in Agile and traditional projects alike.