Managing Organizational Culture: Quiz :Managing the Organization (Strategic Leadership and Management Specialization) Answers 2025

Question 1

Culture consists of a shared set of values and norms.

✅ True
❌ False

Explanation:
Organizational culture is commonly defined as shared values, beliefs, and norms that influence how people behave in organizations.

Question 2

Culture becomes particularly salient when viewing an organization through a natural system lens.

✅ True
❌ False

Explanation:
The natural system perspective emphasizes informal relationships, shared values, and culture, making culture especially important in this view.

Question 3

Observing dress, communication style, office décor, and open/closed doors reflects which level of culture?

✅ Artifacts
❌ Basic assumptions
❌ Values
❌ Norms

Explanation:
These are visible, observable elements of culture, known as artifacts in Schein’s model.

Question 4

For values to be meaningful, espoused values need to coincide with enacted values.

✅ True
❌ False

Explanation:
If leaders say one thing (espoused values) but do another (enacted values), culture loses credibility and trust.

Question 5

It is possible to have high consensus and low intensity of the same cultural values.

✅ True
❌ False

Explanation:
Employees may agree on values (high consensus) but not feel strongly committed to them (low intensity).

Question 6

Strong cultures can give employees a sense of unity of purpose, making it easier to encourage desired behaviors.

✅ True
❌ False

Explanation:
Strong cultures create shared meaning, alignment, and behavioral consistency across the organization.

Question 7

Research suggests that strong cultures almost always lead to higher financial performance.

❌ True
✅ False

Explanation:
Strong cultures can improve performance, but misaligned or rigid cultures may actually harm performance in changing environments.

Question 8

Which was NOT a practice at Southwest Airlines?

❌ Pay for performance
❌ High degree of employment security
✅ Centralized decision-making
❌ Selective hiring process

Explanation:
Southwest emphasized employee empowerment and decentralized decision-making, not centralized control.

Question 9

Because of bottom-up processes, leaders’ perceptions of culture may differ from employees’ lived experience.

✅ True
❌ False

Explanation:
Culture often emerges from everyday employee interactions, which can differ from leadership assumptions.

Question 10

Investing in training for both current and new employees is a key way to shape company culture.

✅ True
❌ False

Explanation:
Training reinforces shared values, expected behaviors, and norms, helping sustain culture over time.

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