1. Benefit of previewing features → reduces time & money on unwanted features

❌ Increased collaboration
❌ Decreased overhead
❌ Delivering a quality product
✅ Quality standards

Explanation:
The preview process ensures features meet user expectations, helping align with quality standards before costly development.

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2. Common categories of established quality standards (Select all)

❌ Management style
✅ Effectiveness
❌ Team morale
✅ Ease of use

Explanation:
Quality standards commonly assess effectiveness, efficiency, usability, not morale or managerial style.

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3. Purpose of quality assurance (QA)

❌ To decrease overhead
❌ To determine quality standards
❌ To maintain current processes
✅ To evaluate and measure how well your project meets its goals

Explanation:
QA focuses on monitoring + evaluating processes to ensure goals and standards are met.

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4. Which question helps you make improvements?

❌ What are participant reactions?
❌ Should we continue?
❌ What are the costs & benefits?
✅ What were the results of this evaluation?

Explanation:
Understanding results helps determine what to improve next.

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5. Indicator showing improved customer satisfaction

❌ Increased advertising budget
❌ More coupon redemptions
❌ Increased revenue
✅ 47% more likely to recommend store

Explanation:
Likelihood to recommend = direct measure of satisfaction (similar to NPS).

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6. “How often would you use this feature?” on a scale of 1–5 is:

❌ Open-ended
❌ Multiple choice
❌ True/false
✅ Close-ended scaled question

Explanation:
A numeric scale = Likert-type scaled question.

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7. What helps an audience visualize data?

✅ Use graphics or charts to show data
❌ Use clashing bright colors
❌ Avoid visuals
❌ Use tiny font

Explanation:
Charts & visuals improve clarity and comprehension.

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8. Main purposes of a retrospective (Select all)

✅ Facilitate improved collaboration
❌ Single out weak performers
✅ Promote positive changes
✅ Encourage team building

Explanation:
Retrospectives are about learning, improving, and strengthening teamwork, not blaming.

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9. Starting with your own mistake → which participation technique?

❌ Create a safe space
❌ Review the project
✅ Model participation
❌ Pose a question

Explanation:
By sharing your own example, you model the behavior you want others to follow.

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10. Identifying follow-up action (invite design lead weekly) is:

✅ Turn complaints into SMART action items
❌ Come prepared with challenges
❌ Detach challenge from a member
❌ Identify team’s role

Explanation:
You turned vague feedback into a specific, actionable improvement.

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🧾 Summary Table

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