1. What should a project charter include? (Select all)

✅ Deliverables
✅ Goals
❌ Day-to-day timeline
✅ Executive Summary

Explanation:
A charter defines the what and why of the project, not daily timelines.

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2. Best description of a deliverable

❌ Completed time frame
❌ Stakeholder milestones
❌ Required outcome dictated by client
✅ The desired results of the project

Explanation:
A deliverable is any output produced by the project (documents, products, features).

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3. Best practices to prevent/resolve misalignment (Select all)

✅ Facilitate discussion between disagreeing stakeholders
❌ Report misalignment to the sponsor
✅ Record feedback & document resolutions
✅ Clearly define the project early for stakeholders

Explanation:
Misalignment is solved through communication, clarity, and documentation.

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4. Best way to document misalignment & resolutions

✅ Create an appendix to the charter with timestamps
❌ Ask stakeholders to list positives
❌ Ask them to meet individually later
❌ Record the meeting and review later

Explanation:
An appendix with timestamps ensures clear version history and transparency.

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5. Meaning of OKRs

❌ Obstacles to Kickstart Responsiveness
❌ Open Knowledge Resource
❌ Optimum Key Results
✅ Objectives and Key Results

Explanation:
OKRs = measurable goals + success indicators.

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6. Which is the most relevant SMART goal to customer-service initiative?

❌ Increase manufacturing productivity
❌ Improve employee satisfaction
❌ Improve sales of product X
✅ Improve customer satisfaction score from 3 to 4

Explanation:
A relevant goal aligns with the company’s initiative: customer service.

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7. Questions that help set project scope (Select all)

✅ Are there any details that should be out-of-scope?
❌ Do stakeholders disagree on any elements?
✅ Which project details are in-scope & aligned?
❌ Which stakeholders are most likely to agree?

Explanation:
Scope = what’s included and what’s excluded—not who agrees.

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8. Three necessary parts of stakeholder analysis (Select all)

✅ Who your stakeholders are
❌ Their long-term career goals
✅ How they prefer to communicate
✅ Their priorities

Explanation:
A stakeholder analysis identifies people, communication preferences, priorities.

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9. Tools for resolving disagreement (Select all)

❌ Tri-Traction Method
✅ Negotiation
❌ Influence
✅ Persuasion

Explanation:
Effective conflict resolution tools = negotiation + persuasion.

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10. Most important component of an effective coalition

❌ Stakeholders with technical experience
✅ People with the right mix of power and interest
❌ A well-defined coalition statement
❌ Good communication only

Explanation:
A coalition works when members have influence + interest in the outcome.

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🧾 Summary Table

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