Module 2 Challenge(Start the UX Design Process: Empathize, Define, and Ideate)Answers2025

Question 1

Your client asks why user stories are necessary. What should you tell them?

✅ User stories can help the design team determine a clear goal for the project and unite the team around it.
❌ User stories can help the UX design team identify which designer is best suited to lead the project design.
✅ User stories can help prioritize design goals and determine which problems are most critical to resolve.
✅ User stories can help personalize pitches to stakeholders by demonstrating how the design will help specific types of people.

Explanation:
User stories focus on who the user is, what they need, and why — aligning teams, guiding priorities, and helping communicate value to stakeholders.

Question 2

A junior designer asks what elements to include in a user story.

✅ A description of the type of user the design is for
❌ The research methods used to gain insights from the user
✅ The benefit that the user wants to gain from the design
✅ The action that the user wants to have happen in the design

Explanation:
A user story follows the format:
“As a [type of user], I want to [action], so that [benefit].”

Question 3

Ending a user story with a happy ending is called what?

❌ Positive path
❌ User path
✅ Golden path
❌ Happy path

Explanation:
The golden path (also called “happy path”) describes the ideal user flow — when everything works smoothly toward the goal.

Question 4

What did the UX designers do wrong when users got stuck after launch?

❌ The UX designers likely forgot to enable some buttons
✅ The UX designers likely only focused on the happy path.
❌ The UX designers only focused on the style of the app
❌ The UX designers did not document user flow correctly

Explanation:
Designers must also consider edge cases and error states — not just ideal (happy) scenarios — to ensure usability for all users.

Question 5

After creating personas and user stories, what should you create next?

❌ A site map
❌ The completion criteria
✅ A user journey map
❌ The style guidelines

Explanation:
A user journey map visualizes the steps users take, connecting personas and stories into one clear experience flow.

Question 6

What are the benefits of creating a user journey map?

✅ A user journey map reduces the impact of designer bias.
✅ A user journey map helps UX designers create obstacle-free paths for users.
❌ A user journey map shows design milestones.
✅ A user journey map allows thorough documentation of the entire sequence of events and interactions a user experiences.

Explanation:
Journey maps help identify pain points, emotions, and opportunities while keeping design decisions user-centered and unbiased.

Question 7

What is the final step when completing a user journey map?

❌ Identify how to address emotions
❌ Identify the most efficient path
❌ Identify another user story
✅ Identify the opportunities to improve the user experience.

Explanation:
After mapping emotions and pain points, designers use insights to find opportunities for improvement.

Question 8

Why is it important to consider people with disabilities during early design stages?

❌ You cannot add accommodations later.
✅ It is important to identify accommodations considerations up front so the statement of work can be updated to reflect accessibility needs.
❌ Developers need to know coding requirements early.
❌ People with disabilities share the same goals.

Explanation:
Accessibility should be planned early so that budget, scope, and technical requirements support inclusivity from the start.

Question 9

What does the “curb cut effect” refer to?

❌ Converting inaccessible websites
❌ Accessibility architecture plan
✅ A phenomenon that describes how products and policies designed for people with disabilities often end up helping everyone
❌ A strategy to involve more users with disabilities

Explanation:
The curb cut effect shows that accessibility improvements (like curb ramps or captions) benefit all users, not just those with disabilities.

Question 10

How can you design for people with dyslexia or visual processing disabilities?

❌ Increase the size of the text
✅ Use customizable text
❌ Use simpler words and syntax
❌ Shorten the on-screen text

Explanation:
Allowing users to customize text size, font, or spacing helps improve readability and accessibility for diverse needs.

🧭 Summary

Concept	Key Takeaway
User Stories	Define user goals, actions, and motivations to align design teams.
Golden Path	Represents the ideal, frictionless user flow.
Journey Maps	Visualize emotions and identify opportunities for better UX.
Accessibility	Plan early; inclusive design benefits everyone (curb cut effect).
Customizable Text	Supports users with dyslexia and visual impairments.

✅ Final Insight: